Why Instagram

Instagram is a wildly popular photo application that allows you to apply a number of different filters to photos either already on your phone or ones taken through the application.  It also integrates a social media aspect in that the pictures you pass through Instagram are uploaded to a stream that can be viewed by other Instagramers if you so choose.  You can follow celebrities and friends alike to see what photos they've been Instagraming.  Some people who are anti social media will brush this off as another fad and won't understand its usefulness.  Thus this post was written.

Instagram isn't just another social media application.  It's a very simple, yet powerful, photo editing application.  Instagram can take an otherwise ho hum, boring picture and make it quite artistic.  Not only that, but it can take an otherwise terrible, dark picture and turn it into a beautiful work of art.  I'll provide two examples and let you decide for yourself.






Which Mobile OS is the Best

I'm constantly asked which mobile operating system is the best.  The more appropriate question should be which one is right for me.  As a former BlackBerry fanboy gone Apple fanboy, I definitely have my opinions on the matter.  Read on to see which OS is right for you.

Traditionally BlackBerry and Windows Mobile were known as the only smartphones available.  With the introduction of Google's Android OS and Apple's iOS operating system that's no longer the case.  Windows Phone is attempting to make a comeback, but having no experience with that I'll leave it off in this article.  Maybe in the future I can get to spend some time with it and update this article to include my thoughts on it as well.  For what it's worth a lot of technical writers are really excited about its potential.

For starters let's look at BlackBerry.  The OS that BlackBerry smartphones use hasn't been truly updated in years.  They've added new features but it's still the same clunky OS that it's always been.  Sure it's very customizable and powerful, but most users will get lost in a sea of menu's and never been able to find the options they're looking for.  However, BlackBerry smartphones are praised for their physical keyboards and battery life.  If you're one of the few remaining people that believe they need a physical keyboard, then maybe a BlackBerry smartphone is for you.  Later this month Research in Motion (RIM) is set to unveil it's new QNX based OS for phones and tablets entitled BBX.  It's a complete rewrite of their OS based on the same real-time OS that runs nuclear power plants, core Cisco switches, and car GPS systems.  It has a lot of great potential, but the proof's in the pudding.  We'll have to wait until it's released before we'll know if RIM still has a chance.

Next up is Google's Android OS.  Based on the idea that the OS is open source and available for free, Android has become very popular in the smartphone space over the past couple of years.  There is a huge market full of useful apps, most of which are free.  Also, the OS has the highest level of customization of any mobile OS available today.  Because of all the manufacturers that are making Android phones, the selection is huge.  If you don't like the current Android phones that are available just wait a week and a new one will launch.  Google is set to announce Ice Cream Sandwich, their next version of the Android OS, on Oct 11th.  Many people have said that this version of the OS will be a game changer for Google.  We'll have to wait and see.

Last in this comparison is Apples iOS.  Apple's iPhone has become wildly popular since it was introduced a few years ago.  Apple typically refreshes its hardware once a year and also makes a major update to is OS at the same frequency.  Of course there are incremental OS updates that occur throughout the year as well.  Apple has always been thought of as closed and very limited in terms of options and customization.  That's all changed with iOS5.  It's as if Apple looked at all the great features of Android and BlackBerry and implemented those into its OS.  In typical Apple fashion, the features are late to the game but once they're implemented they are much better than the competition.  iOS5 brings 200 new features over the previous OS and will be available on Oct 12th.

At this point the biggest differentiator between Android and iOS is the experience.  Lots of sites and marketing slides will show you a spec comparison of Android hardware versus the current iPhone hardware.  On paper the Android hardware may win.  But in reality it doesn't matter how many GHz your processor is if the software is poorly implemented.  Apple has a unique advantage that Google doesn't yet.  Apple designs the hardware and the software.  (I say yet because Google is in the process of acquiring Motorola Mobility and that may change.  Although Google says it won't.)  Not only that but they only have to design the software to run on 2-3 phones at a time.  A quick look at Verizon Wireless' website shows they currently offer 16 different model of Android phones.  And that's just one carrier.  This advantage allows Apple to make a much more fluid experience on their phones.

Android on the other hand always comes off as jittery to me.  Pull up the list of applications and scroll through them.  If you're watching closely you'll notice the list jerkily scrolling as you move through it.  Watch any hands on video of a new Android phone launch and you'll see what I mean.  At some point during the review of this brand new phone you'll see the lock screen stutter as it's opened or an icon that needs to be clicked on 2-3 times to get it to launch.  That's not what I expect from a $200 smartphone with a dual-core processor and more RAM than most Windows XP machines.  My default test for how fluid an interface is involves pulling up the pictures application and scrolling through them as fast as possible.  If they've put some thought into it the pictures should be able to scroll as fast as you can move your finger.  That unfortunately isn't the case with Android phones.

A huge plus for Android is its openness.  This allows for far greater customization than you could ever imagine.  If you don't like the way you scroll through the icons, to put it in Apples words, there's an app for that.  You can completely reskin your phone just by installing apps.  Also, the widgets allow you to run applications in the background that can quickly be viewed just by swiping around on your home screens.  When it comes to customization and making the phone your own, Android is king.

Unfortunately that's also a downside as well.  Every manufacturer feels the same way about customization as you do.  They typically apply some manufacturer skin on top of Android which ends up making it a more bloated system.  Also, as you move from one Android phone to another, you'll have difficultly performing the same tasks since it will be a little different on each phone.  For most people that's not a big deal, but as an IT administrator it makes it slightly more challenging to show users how to do things on their phones.  Lastly this affects upgrades as well.  Once Google releases a new version of Android, it then has to go to the manufacturer for approval.  During this process you have to wait weeks, if not months, while the manufacturer tweaks their skin to make it work with the new update.  This is a very frustrating process.

The other major attraction to Android is navigation.  Google has included turn-by-turn navigation in Android for free.  It works really well, too.  Apple is still using the traditional aerial view with a blue dot that shows you your current location.  It works great for me, but a lot of users really prefer the turn-by-turn version for obvious reasons.

Apple's new assistant feature called Siri
Lastly, in iOS 5 Apple has introduced a new assistant feature named Siri for the iPhone 4S.  It features the first artificial intelligence on a phone that you can actually talk to using normal conversation.  It sees things in context and doesn't use keywords queues like most voice response systems.  It works with the native apps and there are APIs that will allow app developers to leverage it going forward.  Instead of trying to describe it, you should just watch the video demo.  This has the potential to be a game changer for Apple if it works as described.

In conclusions, there are lots of valid reasons that Android is as popular of a mobile OS as it is.  Navigation, huge device selection, openness and customization are just a few of the key reasons.  However, my pick is still the iPhone.  Once you see the fluid experience that it offers it's hard to use anything else.


Verizon iPhone Conditional Call Forwarding

As RIM continues to falter, and Apple takes their place in the enterprise, more and more executives are trying to find ways to mimic what they had on their BlackBerry smartphone with their new iPhone.

One of the hurdles to cross when moving to the Verizon iPhone is voicemail. All of Verizon's other phones use Verizon's voicemail. Apple has their own voicemail system that ties into the iPhone as visual voicemail under the phone app. The product guides that came with the Verizon iPhone warns you of this. Once you activate your iPhone you've then abandoned your Verizon voicemail never to be retrieved again. The other side to this is related to conditional call forwarding. As you move from Verizon's voicemail to Apple's all of that changes as well. Getting it set back up isn't that difficult if you know the codes.

To enable your phone to forward to another voicemail system if unanswered you follow the same steps as any other Verizon phone. Dial *71 followed by the ten digit telephone number. If you're successful you'll hear a series of confirmation beeps. The customer support agent from Verizon told me this wasn't possible because it's not on Verizon's voicemail anymore. However, after giving it a shot yesterday it worked great. To turn off the call forward no answer you dial *73. To do immediate call forwarding use *72.


Pics from a BlackBerry

I’ll be the first to tell you that I’m not a professional photographer.  In fact, I’m not even an amateur photographer.  I just like to take pictures.  I was looking at some pictures recently that I’ve taken with my BlackBerry and I’ve been really impressed with the quality.  I can remember the cloudy quality of the first pictures I took with my BlackBerry Pearl and it's really come a long way.  All of these pictures are from my BlackBerry Storm 2.

Lighting is a really big deal.  If there is enough light, the phone can take some pretty decent pictures.  Also, I’ve been playing with the focus settings on my phone.  There is an option to set the autofocus to “close up”.  This has been really helpful for taking pictures from my garden.  Enjoy!







Cisco VPN with Windows 7 (ndis.sys BSOD)

After giving it much thought, I recently upgraded our first enduser to Windows 7. Having used Windows 7 (64-bit) for over a month with not many issues you can imagine my surprise when the user's laptop kept bluescreening after disconnecting from the VPN. On average it would bluescreen about 50% of the time just after I clicked disconnect. The error would report that ndis.sys was the root of the problem.

After researching the issue online I could only find information on the more popular Cisco IPSec VPN client and not the Cisco AnyConnect client. Also, the issue they were facing was related to the computer going into a bluescreen cycle after installing the Cisco VPN client and rebooting. My laptop would reboot sucessfully and never have problems until I tried to use the VPN.

I found several websites which gave workarounds, but no real solutions. Eventually I found an article that mentioned if you install a DNE update it would correct the problem. I try to not post anything on here that's redundant and to only post information that I've had a hard time finding on the Internet. While his article is accurate and did fix my problem I felt it could be improved upon in two ways. First, I couldn't find any articles that mentioned the AnyConnect client. Everything was referring to Cisco's more popular IPSec client. My tests were done using Cisco's AnyConnect version 2.4.0202 (the latest version at the time). Additionally, the article I read stated you needed to manually delete two files related to ndis.sys and then do a Windows repair using the installation media to restore those files after installing the VPN client. Citrix has since updated the process and made it much easier. Below are the steps I followed which took care of the problem.

  1. Uninstall your Cisco AnyConnect client.

  2. Reboot

  3. Go to Citrix's website to obtain the winfix.exe and dneupdate.msi. (Cisco uses DNE which was developed by Deterministic Networks. Citrix bought Deterministic Networks.)

  4. Run winfix.exe to automatically correct the files that the other article manually instructed you to edit. Once complete it will prompt you to reboot.

  5. Run dneupdate.msi to update DNE, which is what's causing the BSOD.
  6. Reinstall the Cisco AnyConnect client.

While I was only able to test it on one machine, it did successfully fix my problem and by looking online it looks like it has fixed many others. As we deploy more Windows 7 machines I'll be sure to edit this post if I run into any problems with this process.